Whilst we will make every effort to maintain the highest standards, we recognise that there may be some occasions when we fail to satisfy our customers' requirements. We therefore have procedures in place to investigate and remedy any area of concern.
When dealing with your complaint, we will follow our Complaints Procedure. If you are not satisfied, you may be entitled to refer the matter to the Financial Ombudsman Service.
Contact us
If you'd rather speak to someone, let us know via Live Chat.
You can also call our dedicated complaints team on 0333 005 3355.
Alternatively, you can also write to us at:
Complaints
Carole Nash Insurance
Complaints Department
Nile Street
Burslem
Stoke-On-Trent
ST6 2BA