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> I need an update on a claim, who should I contact?

To get an update on an existing claim, please contact our specialist Claims team who will be happy to help:

Call us on: 0333 005 6829 
Send us an email: claimsqueries@carolenash.com

How long will my claim take to process?

The length of time it takes to process your claim depends on many factors, including:

  • The circumstances of the incident (such as driver/rider disputes, injuries and losses)
  • The evidence available about the incident
  • Whether there is another driver/rider involved, and their insurance

As a general guide, please bear with us for the first 14 days after you make a claim, and only call us if you need to let us know of any further details about your claim. Our Claims team will help make things move as efficiently as possible, and we'll be in touch as soon as we can to keep you updated.

As with all insurances, terms and conditions apply.

In the UK, Carole Nash Insurance Consultants Ltd is authorised and regulated by the Financial Conduct Authority, under firm reference number 307243. Registered address: Embankment West Tower, 101 Cathedral Approach, Salford, M3 7FB. You can check this on the Financial Services Register by visiting their website.

Carole Nash is a trading style of Carole Nash Insurance Consultants Ltd. Company registration no: 2600841 England and Wales. Online sales and quotation service is currently only available to UK customers. Calls may be recorded for training and monitoring purposes.

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