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  4. Claim FAQs

Claim FAQs

  • When do I pay the excess on my motorbike claim?
  • My bike is a total loss, how will the value be calculated?
  • How long will my claim take to settle?
  • My bike has been written off. Can I have a refund?
  • I don't agree with the insurer's offer, what should I do?
  • Can I claim for my helmet and leathers?
  • How will my No Claims Bonus be affected after a claim?
  • Can I have a replacement bike?
  • I need an update on my motorbike claim, who should I contact?
  • How long will it take to repair my motorbike?

As with all insurances, terms and conditions apply.

In the UK, Carole Nash Insurance Consultants Ltd is authorised and regulated by the Financial Conduct Authority, under firm reference number 307243. Registered address: Embankment West Tower, 101 Cathedral Approach, Salford, M3 7FB. You can check this on the Financial Services Register by visiting their website.

Carole Nash is a trading style of Carole Nash Insurance Consultants Ltd. Company registration no: 2600841 England and Wales. Online sales and quotation service is currently only available to UK customers. Calls may be recorded for training and monitoring purposes.

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